Privacy Policy
Texas Floors is committed to protecting the privacy and security of your personal information.
This Privacy Policy describes how Texas Floors ("we," "our," or "us") collects, uses, and protects the personal information of individuals who visit our website, contact us, request an estimate, schedule an appointment, or submit an inquiry about our flooring products and services. By interacting with us, you agree to the practices described in this policy.
Information We Collect:
We collect personal information that you voluntarily provide when you contact us, request an estimate, schedule an appointment, visit our showroom, or submit a form on our website. This may include your name, phone number, email address, project address, ZIP code, property type, flooring preferences, project details, and other information necessary for us to respond to your inquiry and provide our products and services. We may also collect limited technical information automatically through our website, such as your IP address, browser type, device information, and website usage data, to help us maintain and improve our website and user experience.
How We Use Your Information:
We use the information we collect to respond to flooring inquiries, provide estimates, schedule and manage appointments, communicate about requested products and services, coordinate flooring projects, provide customer support, maintain customer records, and improve our products and services. Where you have provided the appropriate consent, we may also send service-related or promotional text messages, emails, or other communications. We do not use your information for unrelated purposes.
Opt-In Communication:
We only send SMS messages to individuals who have provided consent through an applicable opt-in method. SMS consent is optional and is not required to submit an inquiry or request an estimate. Depending on the consent provided, messages may include responses to flooring inquiries, estimate-related communications, appointment reminders, service updates, and promotional offers. Message frequency may vary. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.
Your Data Rights:
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your data, subject to legal and contractual obligations.
- Object to the processing of your personal data.
- To exercise any of these rights, please contact us using the contact information provided below.
Data Protection and Security:
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our systems are secured using standard industry measures to safeguard your data. However, no online or electronic storage system is completely secure, and we cannot guarantee absolute protection of your information.
Information Sharing:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Website Tracking:
Our website may use cookies or similar technologies to enhance functionality and analyze visitor activity. Cookies are small files stored on your device that help us understand how users interact with our site. You can disable cookies through your browser settings, but doing so may affect certain features or functionality of our website.
Your Rights and Choices:
You have the right to request access to the personal information we hold about you, to request corrections to inaccurate information, or to request deletion of your data when it is no longer needed for service-related purposes. To exercise these rights, please contact us using the details provided below.
Third-Party Links:
Our website may contain links to other websites for your convenience. These third-party sites are not operated or controlled by Texas Floors, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external websites you visit.
Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
Updates to This Policy:
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. Any updates will be posted on our website with the revised date. Your continued use of our services after such updates indicates your acceptance of the revised policy.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact Texas Floors.
Phone: (281) 256-3333
Website: https://texasfloors.site/
Address: 25402 Northwest Freeway Suite 103, Cypress, TX 77429